Bay of Plenty & Tauranga
Shape Studio

Refunds Policy

Shape Studio will accept customer returns provided all of the following conditions are met:

All return requests must be sent and received by Shape Studio no more that 30 days after original shipment of merchandise.

All products must be returned in their original condition.

  • Original Packaging.
  • For hygiene reasons we do not offer refunds on products that have been opened.
  • Shape Studio is not responsible for and do not cover Returns postage.

We highly recommend you obtain proof of postage when sending items back to us and that you use a tracked and signed service. We accept no responsibility for returns which are lost or damaged. We will advise you when your parcel has arrived.

Sale, sample and clearance items are not eligible for returns.

Returns Policy: Defective/Faulty Skincare

Shape Studio, at its sole discretion, will determine if the item in question is defective or faulty and will either replace or refund the customer.

Shape Studio will not accept returns on faulty or defective garments/merchandise beyond 30 days from the date of receipt. If it has been more than 30 days since you received your skincare, unfortunately, we are unable to offer you a refund or exchange.

We will reimburse a standard return fee for items returned due to defecitve/faulty slincare at a rate of $6.